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Privacy Policy

This A.C. Moore Privacy Policy describes how we collect and use information you provide to us. By accessing or using this marketplace website, mobile application or other A.C. Moore product or service on any computer, mobile phone, tablet, or other electronic device that can access the web, you agree to be bound by the Privacy Policy and warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.

Our goal is to provide you with more detailed and relevant information when it’s most meaningful to you and protect your data like it’s our own.

The A.C. Moore Marketplace is powered by, and operated in conjunction with Zibbet Holdings Pty Ltd (www.zibbet.com).

To request modification or deletion of your personal data at any time, send us a note at marketplace@acmoore.com and we’ll gladly oblige.

1.0 How we use your information

What we do depends on the information we collect during your visits and so we’ve outlined below why we do what we do in detail.

1.1 Name and contact details are primarily used to deliver your purchases to you. We also keep you up to date with information about our new products and services on acmoore.com and show you adverts as you browse the web.

1.2 Your payment information is collected so that we can perform our services. Don’t worry, we do not store this information.

1.3 Your contact history provides customer support and allows our relationship with you to be successful. We also use your history with us to train our team and get to know you, as well as ensure you get the best possible support no matter who gets the opportunity to help you.

1.4 Your purchase history and saved items also help us provide you with support.

1.5 Information about your phone, laptop, browser, and how you use our services gives us the ability to provide you with a great shopping experience. Whenever you browse or shop our site, you are giving us information that includes your IP address and device type, and certain actions you take on our site tell us how you’re using the site, as well. When you choose to share your location data with us we use it to improve our default options for you (such as currency) in order to give you the best possible shopping experience. We also use this information to protect you and our website against fraud.

1.6 Information from accounts you link to us makes it easier for you to sign up or login to the A.C. Moore Marketplace.

1.7 Your responses to surveys, competitions and promotions provide us with feedback that helps us improve our services and gives you an opportunity to win!

1.8 It is always your choice on whether or not you give us any of this personal information or visit our site. We treat your data like we would want ours treated and so we anonymize and aggregate personal information so that it does not identify you. We use it for purposes of testing our IT systems, data analysis, improving acmoore.com, and developing new products or services. We also share this information with third parties.

1.9 Sharing your information does not mean we sell your personal data to any third party. We do not and will never sell any of your personal data to any third party as we believe in building and maintaining your trust in us.

1.10 When we share your information with third parties it is because we believe it is an essential part of being able to provide our services to you. The following categories of companies help us ensure we’re running our business as effectively as we can:

  • Law enforcement and fraud prevention agencies
  • Companies affiliated with A.C. Moore Commerce LLC
  • Companies affiliated with Zibbet Holdings Pty Ltd, the company that powers the A.C. Moore Marketplace for our marketplace buyers and sellers
  • Professional service providers, such as marketing agencies, advertising partners and website hosts
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us) and PayPal where you choose to use their payment services

2.0 Marketing communication

You opted to receive by email, SMS, or via your web browser can be turned off by you at any time. If you turn off or adjust the amount of marketing communication you receive from us, it may take multiple days for you to stop receiving this communication from us due to previously scheduled communications.

2.1 Seeing ads for A.C. Moore online may occur when you’re visiting sites unaffiliated with us. We advertise throughout the world wide web using ad exchanges and marketing networks to create awareness of what we’re excited about and to help you see and find our products. We do this through a variety of methods, such as display and video advertising, and we use a range of advertising technologies like pixels, ad tags, web beacons, cookies, mobile identifies, Google analytics, as well as services offered by some sites and social networks, such as Custom Audience services offered by Facebook or other social media websites you’ve signed up for. We attempt to personalize the experience so that you find items you might like, and as such you will see banners or ads based on your previous use of acmoore.com. This is why you see advertising for products you previously clicked on while navigating the internet.

2.2 We use Cookies when you visit our site in order to improve site functionality and navigation. Below is how and why we use cookies, though please know that you have the ability to delete any cookies that are stored on your computer at any time. If you are not familiar with how to delete cookies, the “help” section in your web browser may provide instructions that can help. Cookies are used to improve site functionality and features we’ve designed to help you shop more efficiently upon return visits, or they can provide us with site analytics that help us improve site navigation. There are also customer preference cookies that will help remember things like your location or preferred currency, which helps us show you more relevant products or content. We also attempt to measure the effectiveness of our marketing campaigns through targeting or advertising cookies. By using our site, you agree to us placing cookies on your device and accessing them when you visit the site when you come back to us.

2.3 We may change this page periodically to reflect adjustments with how we are processing your data. If we make significant changes, we will make that clear on the A.C. Moore website or by other means of contact such as email so that you are able to review the changes before you choose to continue visiting or using A.C. Moore services.

3.0 General Data Protection Regulation (GDPR) for European Union (EU)

A.C. Moore LLC & Zibbet Holdings Pty Ltd will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use. We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it. We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure. We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation. We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law. We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR. You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

3.1 Your rights under the GDPR

If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. A.C. Moore LLC & Zibbet Holdings Pty Ltd complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU. Except as otherwise provided in the GDPR, you have the following rights:

(a) to be informed how your personal information is being used;

(b) access your personal information (we will provide you with a free copy of it);

(c) to correct your personal information if it is inaccurate or incomplete;

(d) to delete your personal information (also known as “the right to be forgotten”);

(e) to restrict processing of your personal information;

(f) to retain and reuse your personal information for your own purposes;

(g) to object to your personal information being used; and

(h) to object against automated decision making and profiling.

Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy. We may ask you to verify your identity before acting on any of your requests.

3.2 Hosting & International Data Transfers

Information that we collect may from time to time be stored, processed in, or transferred between parties or sites located in countries outside of the USA and/or Australia. We and our other group companies have offices and/or facilities in Australia & USA. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Contact our privacy team by emailing us at dataprivacy@acmoore.com or through our Help Center via the A.C. Moore website.

You may also write to us at:

A.C. Moore attn: Data Privacy Team

130 AC Moore Drive

Berlin, NJ 08009, USA